Last updated: September 23, 2026
Open Arms Hospice & Palliative Care ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect through our website and services, how we use and share it, and the choices and rights you have. By using this website or submitting a form, you agree to this Policy.
Information We Collect
Information you provide. When you request a quote, contact us, or use a form, we collect the details you submit — such as your name, company, email address, phone number, and the contents of your message.
Information collected automatically. When you visit our site we may automatically collect technical and usage data — such as IP address, browser and device type, pages viewed, referring URLs, and interactions — through cookies and similar technologies (see our Cookie Policy).
Cookies, Analytics & Advertising
We use cookies and tags managed through Google Tag Manager, which may load Google Analytics and the Meta (Facebook) Pixel. These tools do not load until you consent via our cookie banner. See our Cookie Policy to learn more and to manage your choices.
Telephone, Text (SMS) & Do-Not-Call
Our forms offer two separate, optional text-message (SMS) opt-ins, each with its own checkbox that is unchecked by default:
- Transactional messages — quote details, delivery and service scheduling, appointment reminders, and other messages about a request you made.
- Marketing messages — sales, special offers, and new-inventory announcements.
You only receive the category or categories you check, from Open Arms Hospice & Palliative Care at the phone number you provide. Consent to receive text messages is not a condition of any purchase, and you can submit any form without checking either box. Message frequency may vary. Message and data rates may apply. Reply HELP for help and STOP to unsubscribe or opt out at any time. Your mobile number and SMS consent are never shared with third parties or affiliates for their own marketing.
Do-Not-Call. Open Arms Hospice & Palliative Care does not make unsolicited telemarketing calls. We contact you only about a request you submitted to us or a service relationship you already have with us. To report unwanted calls or texts, visit the FTC’s unwanted-calls page, or register your number with the National Do Not Call Registry at DoNotCall.gov. To be added to our own internal do-not-call list, email intake@openarmshospice.com with the subject “Do Not Call Request” and the phone number to suppress.
How We Use Your Information
- To respond to inquiries, prepare quotes, and provide our services.
- To communicate with you by email, phone, and SMS about your request.
- To operate, secure, analyze, and improve our website.
- To comply with legal and regulatory obligations.
How We Share Information
We do not sell your personal information for money. We share information only with service providers who help us operate, under contract and for the purposes above, including: Resend (transactional email delivery), Google (Tag Manager / Analytics), and Cloudflare (bot protection). We may also disclose information where required by law.
A Note on Protected Health Information
This Privacy Policy covers only the information collected through this website — form submissions, contact requests, and site-usage data. It is not our HIPAA Notice of Privacy Practices. If you become a patient, information about your health, diagnosis, and care is protected health information under HIPAA and is governed by our separate Notice of Privacy Practices, which is provided at admission and available on request.
Your Privacy Rights (California / CCPA & CPRA and similar laws)
Depending on where you live, you may have the right to know what personal information we collect, to access or delete it, to correct it, and to opt out of the "sale" or "sharing" of personal information. We do not sell personal information; however, certain uses of visitor-identification or advertising technology may be considered "sharing" under some laws, and you may opt out.
To exercise any of these rights, email intake@openarmshospice.com or call (248) 516-3978. We will not discriminate against you for exercising your rights.
Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
Children's Privacy
This website is not directed to children under 16. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Policy from time to time. Changes take effect when posted, with the "Last updated" date revised above.
Contact Us
Open Arms Hospice & Palliative Care
39500 West 10 Mile Road, Suite 101A, Novi, MI, 48375
Phone: (248) 516-3978
Email: intake@openarmshospice.com